Account Manager, Client Services

The Account Manager is a client-facing marketing manager role on the Client Services team. This role creates and implements the strategy of sophisticated digital marketing programs and campaigns for our B2B and B2C clients. Working both as an individual contributor and collaboratively with a team, this role is responsible for the implementation and execution of digital marketing programs across a variety of channels, including SEM, SEO, Social Media and web analytics. The ideal candidate for this role has an informed digital marketing background, great presentation and communication skills, and demonstrated, hands-on experience managing Paid Search, Paid Social, Email Marketing, or other digital channels.

What You’ll Do

• Act as a client-facing consultant to identify, develop, and execute digital marketing campaigns and programs. 
• Work directly with department leaders and clients to manage project schedules, assets, content and expectations in an organized and thorough manner.    
• Directly oversee one or more channels to drive performance including paid search (PPC), display advertising, organic search, and paid social. 
• Use a data-driven approach via web analytics for monitoring and reporting of online marketing campaigns 
• Interface with client and account operators to deliver for clients across a wide array of industries
• Serve as a thought leader and client advocate for new technologies, platforms, and programs.
• Quantifying and prioritizing initiatives/opportunities accordingly. 
• Campaign monitoring to ensure the account is pacing well relative to budgets and targets.
• Work with all members of a project team to gather deliverables and status reports for major milestones, then lead the client presentation.  
• Ensure that protocols (like naming conventions and checklists) are being followed.  

What You’ll Bring

• Minimum 3 years of experience in marketing account management in an agency
• Account management or operator experience involving client engagement around SEO, Paid Search or Paid Social
• A “lean in” personality willing to immerse themselves in learning the client’s business  
• The ability to problem-solve, confidently make decisions and lead projects with empathy and authority. 
• Exceptional communication, presentation and organizational skills.
• An understanding of integrated digital marketing and its various components. 
• Experience using project management software and spreadsheets.
• Manage projects and budgets and maintain deadlines for deliverables.
• Must be very detail-oriented and able to manage multiple projects and tight deadlines.
• Initiative and ability to work in a team environment.
• Strong organizational skills.
• Experience with Google Ads and Google Analytics.

Benefits and Perks We Provide

• Remote Workplace. You have the option to work at our office in Boston or remotely in the following states: MA, NH, RI, ME, CT, NY, NJ, NC, TN, FL, IL, MO, TX, UT, AZ, CA, UT and CO.
• Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 13 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
• 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
• Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
• Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
• Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for dental, and the option to participate in the FSA program.
• Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
• Continuing Education. Receive a personal budget to attend events and conferences.

What We Believe

At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.

Who We Are 

829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.